HereTogether Support

We're here to help

If you have any questions, issues, or feedback about HereTogether, please don't hesitate to reach out.

Frequently Asked Questions

How do I check in to a venue?

Open the app and tap the scan button. Point your camera at the HereTogether QR code displayed at the venue. Once scanned, you'll be checked in and can start discovering people nearby.

How do I update my profile?

Go to the Profile tab in the app. From there, you can update your name, photo, bio, and interests.

How do I delete my account?

Go to the Profile tab, scroll down, and tap "Delete Profile." This will permanently remove your account and all associated data.

I'm having trouble signing in

Make sure you have a stable internet connection. If you're using email sign-in, check your inbox (including spam folder) for the verification code. If issues persist, contact us at the email above.

How do I report a user?

When viewing another user's profile, tap the report button. Select the reason for your report and submit. Our team reviews all reports and takes appropriate action.

My check-in expired, what do I do?

Simply scan the venue's QR code again to check back in. Check-ins are time-limited to ensure you're connecting with people who are currently at the venue.